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Frequently Asked Questions

About Hermes.com / Your account

00 800 4112 2000

From Monday to Friday (except French public holidays), from 9:30 a.m. to 5:30 p.m. and Saturday, 9:00 a.m. to 5:00 p.m..

contact us by e-mail

Why create an account on Hermes.com?

You can use your account to:
- track your delivery status, view your order history,
- return or exchange items,
- update your account settings,
- add or edit your delivery and billing addresses,
- manage your subscription to the house of Hermès newsletter.

How do I log in if I've forgotten my password?

Click "your account" at the top right of the Hermes.com website, then click "forgotten your password?". After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password.

How do I make changes or cancel my Hermes.com account?

You may at any time log in to "your account" and use the left-hand menu to do the following: change the email address linked to your account and/or your password, change or delete your saved addresses or manage your newsletter subscription options.
To delete your Hermes.com account, please contact our Customer Service department by telephone or by email under the "Contact us" section.